hiring the right ecommerce agency

Swipe Right: How to Hire The Best Ecommerce Agency

Table of Contents

A Comprehensive Guide for Those Who Can’t Tell a Meme from a Hashtag

If you’re reading this, chances are you’ve realized that your eCommerce store needs help.

And not just the kind of help that a late-night pizza delivery can solve, but professional assistance from a top-notch eCommerce Agency.

In this ever-changing digital world, where algorithms have more mood swings than a teenager, finding the right agency to handle your brand identity and reputation is as crucial as finding the perfect avocado!

That’s the one that’s just ripe enough without turning into guacamole in your hands.

You might be asking…

“But how do I find the best eCommerce agency for my DTC Brand?”

Well, fret not, my friend!

ecommerce agency

By combining the wisdom a thousand minds, we’ve created this comprehensive guide to make sure you find the right agency.

Without losing your sanity or sense of humor.

Why You Should Hire an eCommerce Agency vs. DIY

(Or “Why You Shouldn’t Be a Jack of All Trades, Master of None“)

The DIY approach can be appealing.

After all…

Who doesn’t love a good IKEA furniture assembly session?

But when it comes to eCommerce success, going at it alone can lead to more headaches than a poorly constructed bookshelf.

Let’s explore the benefits of hiring an eCommerce agency over attempting a DIY approach.

Expertise and experience

ecommerce digital marketing agency

eCommerce agencies are like the Yoda of online retail – they’ve got the wisdom, skills, and expertise that only years of experience can bring.

They’ll help you navigate the ever-changing digital landscape.

Avoid common pitfalls.

AND maximize your return on investment.

When you go the DIY route, you risk making costly mistakes and wasting valuable time.

Access to the latest tools and technology

Agencies have their finger on the pulse of the latest tools, technologies, and trends in eCommerce.

They’ll ensure your online store is equipped with the most up-to-date and effective tools, putting you miles ahead of your competition.

With a DIY approach, you could end up using outdated or inefficient tools, hindering your growth and success.

Time and resource management

Running an eCommerce brand is already a full-time job (and then some).

Hiring an agency allows you to focus on what you do best – managing your business – while they handle the nitty-gritty of marketing and promotion.

DIY-ing your eCommerce marketing efforts means spreading yourself thin.

Which can lead to burnout and subpar results.

Scalability and long-term growth

Agencies have the resources and knowledge to help your business scale and grow.

best ecommerce agency

They can identify opportunities for expansion, optimize your content marketing efforts, and offer strategic guidance as you reach new heights.

Taking the DIY route can make it difficult to adapt and evolve as your business grows, potentially stunting your progress.

A fresh perspective and creative ideas

Sometimes, you’re just too close to your own business to see the forest for the trees.

An agency can offer a fresh perspective.

Injecting new life into your marketing campaigns with creative ideas and strategies.

When you go it alone, it’s easy to get stuck in a rut or overlook opportunities for innovation.

While the DIY approach may seem like a cost-effective option, the benefits of hiring an partner far outweigh the potential savings.

With their expertise, access to cutting-edge tools, and ability to help you scale, an eCommerce agency is a valuable partner in your journey towards success.

So put down the flat-pack furniture manual and invest in a professional partnership that can help your online store thrive.

Define Your Marketing Goals and Objectives

The first step in finding the eCommerce agency of your dreams is to, well, figure out what you want.

It’s like trying to order from a menu with 300 items—you can’t just close your eyes and point.

Unless you like living dangerously, then, by all means, go for it.

ecommerce marketing agency clients


Think about where you want your store to be in the next year, two years, or even five years.

Do you want world domination?

OR, are you aiming for a more modest increase in eCommerce sales?


Dreaming big is allowed.

BUT don’t get too carried away.

We all know what happened to Icarus, right?.


No, “everyone” is not an acceptable answer.

Even if you think your product is as universally appealing as a cute puppy, you need to get specific.

Are you targeting sleep-deprived parents or ambitious entrepreneurs?

Figure out who your ideal customers are and what makes them tick.

Besides caffeine, of course….

Unless you sell caffeine that is!

ecommerce ppc management


This part might be as painful as stepping on a LEGO, but it’s necessary…

Determine how much you’re willing to invest in an eCommerce agency and the time frame you expect results.

Rome wasn’t built in a day and neither will your online empire.

Patience is a virtue, and so is financial planning.

Now that you’ve laid the groundwork, it’s time to put on your detective hat and start your quest for the perfect agency.

Grab your magnifying glass, throw in some witty banter, and let’s dive into the next steps!

Search for the Right eCommerce Agency

(The Digital Age’s Version of “Where’s Waldo?“)

Finding the ideal eCommerce agency is like looking for a needle in a haystack—a very, very large haystack.

But fear not!

We’ve got some tips to help you separate the wheat from the chaff.

The cream from the crop.

And the…

You get the idea.


Like a modern-day Sherlock Holmes, use every tool at your disposal to find potential agencies.

Online directories? Check.

Referrals from friends, colleagues, or that guy you met at a conference?

Double check.

And don’t forget about good old-fashioned industry resources.

Think newsletters, forums, and Facebook groups.

ecommerce marketing services


Once you’ve got a list of potential eCommerce saviors, it’s time for some light stalking (we mean research, of course).

Check out their website, case studies, and client testimonials.

If they’ve got more horror stories than a Stephen King novel, it’s time to move on.

ecommerce agency performance


Like a contestant on a reality dating show

You want to find the agency that has it all:

• Good looks (great design skills).
• Brains (proven expertise).
• And a sense of humor (because who doesn’t love a good meme?).

Also, their marketing funnel will tell you a lot about how they’ll operate with yours!

Make sure they offer the services you need to take your store to new heights.

Evaluate eCommerce Agency Expertise

(Or “Are They Really as Good as They Say They Are?“)

You’ve got a list of potential agencies, but how do you know which one can actually walk the walk?

And not just talk the talk.

Let’s put them to the test!


Like a high school chemistry experiment, you want to see how they mix different elements of Digital Marketing and Social Media Marketing to create explosive results.

Minus the safety goggles and lab coat.

Look for their expertise in:

  1. Paid Social (Are they Facebook Ad wizards?)
  2. Paid Search (Can they make Google Ads work harder than a CrossFit enthusiast?)
  3. Organic Social (Do they understand the art of the perfectly timed tweet?)
  4. Content Creation (Are their eCommerce videos as addictive as a Netflix binge?)
  5. Community Management (Can they handle internet trolls with grace?)
  6. Data Analysis & Reporting (Are they fluent in the language of numbers?)
  7. Influencer Marketing (Can they spot the next Kim Kardashian?)
ecommerce branding agency


Do they have experience working with your preferred eCommerce platform (Shopify, Magento, WooCommerce, etc.)?

If not, can they learn faster than a contestant on “The Amazing Race“?


Dig deeper into their success stories.

• Are their clients happier than a kid in a candy store?
• Do they have a track record of helping businesses like yours soar to new heights?

If so, you might have found your agency soulmate.

With your detective work complete, you’re one step closer to finding the perfect eCommerce agency to skyrocket your store’s growth.

The Pitch and Proposal

(The eCommerce Agency’s Moment of Truth)

It’s time for the agencies on your shortlist to prove their worth.

Like contestants on a talent show, they need to bring their A-game to win your heart (and your business).

Let’s dive into the pitch and proposal process!

best ecommerce marketing agency

Requesting a detailed proposal and project outline

Just like ordering a custom-made suit, you want to see the blueprint before the tailor starts cutting fabric.

Request a detailed proposal and project outline from each potential agency to get a sense of their strategy, timeline, and deliverables.

This is their chance to wow you with their creativity and expertise.

Assessing the ECOMMERCE DIGITAL MARKETING agency’s communication style and responsiveness

During the pitch and proposal phase, pay close attention to how the agency communicates.

Are they as responsive as a contestant on “Jeopardy!”?

Or do they take ages to get back to you?

An agency’s communication style during the pitch process can be a good indicator of how they’ll interact with you as a client.

Evaluating the agency’s creativity and adaptability

Do their ideas make you more excited than a kid on Christmas morning, or are they as dull as a butter knife?

The pitch and proposal should showcase the agency’s creativity and their ability to adapt their approach to your unique needs.

If their ideas leave you feeling “meh,” it might be time to move on.

How do they treat their client partners?

(Are they the caring, nurturing type or the ghosting kind?)

You’re looking for an eCommerce agency that will treat your brand like a precious gem.

Not a random rock they found on the side of the road. Before you commit to a partnership, assess how they interact with their clients.

You want someone who understands you, supports you, and sticks with you through thick and thin.

Let’s take a closer look at how your potential agency treats their client partners.

full-service ecommerce agency

Communication style

Do they respond to your messages faster than a teenager texting their friends?

Or do you feel like you’re waiting for a carrier pigeon to deliver a response?

The agency’s communication style should be transparent, timely, and effective, ensuring a smooth partnership.

Collaboration and support

Are they as enthusiastic about working with you as a dog greeting its owner after a long day?

A great agency should be eager to understand your business, collaborate on ideas, and offer ongoing support.

You want a partner who’s invested in your success, not just their own bottom line.

Problem-solving and adaptability

Can the agency pivot like a seasoned basketball player when unexpected challenges arise?

You want a partner that can adapt to changes in the market, industry trends, or even your own business needs.

An agile and resourceful agency is worth its weight in gold.

Or Bitcoin, if that’s more your style.

best ecommerce marketing agency

Final Considerations

(The eCommerce Agency Dating Checklist)

Before you swipe right on your chosen eCommerce agency, make sure you’ve considered these final factors.

Think of it as the dating checklist you wish you had in your twenties.

Compatibility with your company culture and values

Your eCommerce agency should feel like a natural extension of your team, not a square peg in a round hole.

Consider whether their company culture and values align with your own.

If you’re a laid-back, eco-conscious brand, you probably don’t want to work with an agency that’s all about the hustle and has no interest in sustainability.

clients ecommerce marketing services

Transparency in pricing and deliverables

Nobody likes hidden fees or unpleasant surprises.

Unless it’s a surprise party, of course.

Make sure your chosen agency is transparent about their pricing and the deliverables you can expect.

You want a partner who’s as upfront and honest as your best friend.

Minus the unsolicited fashion advice.

Assessing AN ECOMMERCE PPC agency’s scalability and long-term partnership potential

As your eCommerce store grows, can your chosen agency keep up?

Assess whether they have the resources and expertise to scale with your business and support you in the long term.

You don’t want to outgrow your agency faster than a teenager outgrows their favorite pair of sneakers.

Now that you’ve considered all the essential factors, you’re ready to make your decision and embark on a beautiful eCommerce partnership.

And remember, the perfect agency is out there—just like that elusive perfectly ripe avocado.

So, what are you waiting for?

It’s time to conquer the eCommerce world together!


Recap of the key factors to consider when hiring an eCommerce agency

Before you ride off into the sunset with your new eCommerce agency…

Let’s recap the essential factors to consider during your search:

  1. Expertise in Digital Marketing and Social Media Marketing
  2. Experience with various eCommerce platforms
  3. Implementation of agency processes
  4. A clear and captivating pitch and proposal
  5. Compatibility with your company culture and values
  6. Transparency in pricing and deliverables
  7. Scalability and long-term partnership potential
  8. A nurturing, communicative, and supportive approach to client partnerships

There is significance of aligning your brand with an agency that understands you.

Vibing and getting along with one another are crucial.

Problems that arise in the beginning stages of the relationship will only become amplified later on.

Don’t get lost in their big blue eyes and empty promises.

Work with those you wouldn’t mind actually being around, because when it hits the fan, you want the right people in your corner.

A successful partnership is built on trust, collaboration, and maybe even a shared love of dad jokes.

Good luck, and may the force be with you!

* and also with you *

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Sam sprague
Sam Sprague

Founder @ Sprague Media.
I'm the one who comes up with all this snarky & cynical Marketing nonsense ;)
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